Please note that any loyalty discounts or promotional discounts are valid Monday – Friday only unless otherwise specified.
All gift vouchers, offers or discounts have a specified expiry date which should be noted by the recipient, as extensions to this expiration date can not be made. It is the responsibility of the client to present the voucher or discount at the time of their appointment in order to redeem.
All orders are shipped Australia wide via courier or Australia Post for a flat rate of $10 (at this time we are able to ship within Australia only).
Please note that our shipping days are Monday, Wednesday and Friday – any orders received before 12pm (Perth time) on these days will be shipped the same day.
To ensure your credit card details are processed securely, we use the Fat Zebra payment gateway and 256-bit SSL encryption. Fat Zebra are Level 1 PCI DSS Compliant, which guarantees that your information is protected with the highest possible levels of data security.
Your payment details will not be stored locally in either the database or site files.
Maurice Meade are committed to protecting your personal information. We will not sell, distribute or lease your information to third parties unless we are required by law to do so.
The above information is collected in order to provide a high level of service to our clients, which is particularly relevant for all information collected about your colour and condition of your hair.
We may also use this information for promotional purposes to send you information about special offers, new products and other news that you may find interesting.
Please note that if at any time you wish to opt out of receiving promotional mail, e-mails or SMS, you can do so via an “unsubscribe” link or send us an email at email@example.com.
It is of our highest priority to ensure that you are satisfied with your Maurice Meade experience, and leave our salons looking and feeling your best. If for any reason you are unsatisfied with the service you have been provided at Maurice Meade, please either contact the salon you visited directly, or contact head office at firstname.lastname@example.org.
If there is something not quite right with your cut or colour, we request the opportunity to correct this for you free of charge. We kindly ask that any cut or colour corrections be completed within 10 days. Please note that if you have visited another salon or attempted to correct your hair yourself before returning to a Maurice Meade salon, we may not be able to offer a cut or colour correction.
Due care and skill is always provided in order to deliver exceptional service in all Maurice Meade salons, and we generally do not provide refunds on services.
If for any reason you are unhappy with a product you have purchased at a Maurice Meade salon, please contact us to exchange the item within 14 days. Please note that we do not offer refunds or exchanges on items due to a change of mind, or if they have been opened or used (except if item is faulty).
If you receive an item that you believe it damaged or faulty, please return to the salon where you made your purchase to receive an exchange within 14 days.
Electronic items such as styling tools may need to be replaced or repaired directly through the manufacturer.
Any item or product given as a gift with purchase (including bonus gifts provided with our gift voucher packages) is unable to be returned or exchanged, unless the item is damaged or faulty. If this occurs, please return to the salon where you made your purchase, or contact email@example.com for any online purchases.
We do not provide refunds on gift voucher purchases.