POLICIES

MAURICE MEADE TERMS AND CONDITIONS

Style Collective Cut and Colour Packages T&Cs

 

The Style Collective Campaign cut and colour packages will be available from the 8th of January 2024. The Style Collective cut and colour package will not be valid with any other offer or discount. Each package has a time allocated for the application of colour, however the amount of colour able to be used / applied depends on varying factors, e.g. desired look, hair type, thickness and the health of client’s hair. Maurice Meade staff will do their best to achieve the desired look within the time frame, however if there is not enough time they will either ask the staff to upgrade to a more inclusive package, or charge an additional fee for additional colour used / additional time spent on application.  OFFER ENDS 11th OF MARCH 2024.

If a client would like to have the tailored cut service form the package with one of our Master Stylists an additional $50 charge will be added to the service total. Included in this cost is a Kerastase Fusio Dose Treatment! 

Promotional gifts included in the package (L’oreal Tecni Art styling product and your choice of styling tool) cannot be exchanged for other retail items or hair services or refunded. These promotional gift are WHILE STOCKS LAST. 

Christmas Gift Voucher Packages Policy

Our Christmas Gift Vouchers with bonus gifts are available during November and December only and are available strictly while stocks last. The gift voucher included in this package has a set validity period which shouldbe noted upon purchase. The validity of Christmas Gift Vouchers is from the first day of trade after Christmas Day of the year of purchase through to the final day of November of the following year. 

As these voucher packages are a promotional offer, unfortunately, no extensions can be given to expiry dates and no refunds or exchanges can be made. Vouchers cannot be exchanged or redeemed for cash.

Valid on hairdressing services only. Not valid with packages or with any other offer.

OFFER ENDS 25TH OF DECEMBER 2023.

Online Booking Policy

When booking online or via the Maurice Meade app you agree to the full terms and conditions given to you at the time of booking.

These terms and conditions include the possibility of a fee being charged against your credit/ debit card if you fail to show for your appointment OR cancel within 24 hours of your booked appointment.

When booking online you will be required to provide credit card details, and will be charged a $25 deposit for each service you book This transaction will take place through Dublin Ireland, as this is where our booking system originates from. If your bank charges for international transactions you may be charged an additional fee – Maurice Meade cannot control this.

If you fail to show up to your appointment, or cancel within 24 hours of your scheduled appointment, you may be charged a fee of 50% of your total booking service cost. Your deposit will be subtracted from the 50% no show/ cancellation charge. 

Appointment Deposit Policy

For all appointments 45 minutes and over we require a deposit. For 45 minute appointments the deposit fee is $50, for appointments over 45 minutes it is $100. This deposit will be deducted from the final fee following the client’s hair service. If a cancellation or change is made within 24 hours of the appointment this deposit will be forfeited or a fee of up to 50% of the booked service costs will be charged. In some circumstances, clients may be required to pay the full appointment fee upfront, the same rules apply if a client cancels or reschedules within 24 hours of their scheduled appointment.

Healthy Hair Campaign Terms and Conditions

The healthy hair campaign commences on the 27/06/23 and ends 31/8/23, this limited-time offer gives clients a $50 off purchasing 3 or more select Kerastase retail products. This offer is only applicable on select Kerastase products unless otherwise advised.


It is not applicable with any other offer or discount. It cannot be used for other services and cannot be redeemed or cash. There will be no extensions made on this voucher. This offer is only available for clients purchasing products within Maurice Meade salons or after completing the online diagnosis at 
www.mauricemeade.com.au. Purchased products cannot be refunded for change of mind.

Clients are also able to redeem a free hair and scalp diagnosis consultation. Our stylists will advise clients on the products they believe will best suit their scalp and hair type.

The online diagnosis quiz is a recommendation based upon an algorithm, it cannot be taken as professional advice. Products cannot be returned if they are not suitable following recommendation from the online diagnosis quiz. We always recommend visiting a Maurice Meade salon in person for a camera diagnosis with one of our team members prior to purchasing professional products.

In the case of more serious scalp or hair conditions, it is important to note that Maurice Meade staff are not medical professionals and clients cannot rely on Maurice Meade staff advice for medical scalp conditions. We advise clients to speak to a healthcare professional prior to using any products.

In the case of a product reaction, Maurice Meade will need to contact Kerastase directly with a report of the reaction prior to performing any refunds or exchanges.

Mclass Christmas $50 Gift Policy

CLIENTS MUST SHOW THEIR EMAIL TO A MAURICE MEADE TEAM MEMBER TO REDEEM THEIR DISCOUNT. THIS GIFT VOUCHER IS NOT TO BE REDEEMED FOR CASH OR WITH ANY OTHER PROMOTION OR ALREADY DISCOUNTED OFFER. THIS VOUCHER IS NOT VALID IN THE MONTH OF DECEMBER OR ON SATURDAYS. Offer is not redeemable if lost or stolen. Not valid with any other offer, discount or voucher. Change will not be given.

Mclass Christmas Kerastase Caviar Treatment Gift 

This treatment is to be redeemed with a full price blow-dry or Cut and blowdry service. CLIENTS MUST SHOW THEIR EMAIL TO A MAURICE MEADE TEAM MEMBER TO REDEEM THEIR DISCOUNT.THIS GIFT VOUCHER IS NOT TO BE REDEEMED FOR CASH OR WITH ANY OTHER PROMOTION OR ALREADY DISCOUNTED OFFER. THIS VOUCHER IS NOT VALID IN THE MONTH OF DECEMBER OR ON SATURDAYS. Offer is not redeemable if lost or stolen. Not valid with any other offer, discount or voucher. Change will not be given.

Mclass $50 Birthday Gift Voucher Policy

Our $50 Birthday Gift Vouchers must be used during your birthday month and can not be used for beauty services, service packages or already discounted products. Voucher must be presented to redeem the offer, and is only valid for one use per person. Please mention the voucher when booking. Offer will not be redeemable for cash and is non-refundable or transferrable.

Promotion & Gift/Voucher Policy

Please note that any loyalty discounts or promotional discounts are valid Monday – Friday only unless otherwise specified. Only one discount or promotional voucher is able to be redeemed per appointment or transaction.

All gift vouchers, offers or discounts have a specified expiry date which should be noted by the recipient, as extensions to this expiration date cannot be made. It is the responsibility of the client to present the voucher or discount at the time of their appointment in order to redeem. Vouchers cannot be exchanged or transferred to another person or redeemed for cash.

Security Policy

To ensure your credit card details are processed securely, we use Stripe which has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security at Stripe.

Your payment details will not be stored locally in either the database or site files.

Privacy Policy

1. Your Privacy

Maurice Meade are committed to protecting your personal information. We will not sell, distribute or lease your information to third parties unless we are required by law to do so.

2. What we collect and Why we collect it.

• Your name

• Your contact information including e-mail address, phone number and postal address

• Your demographic information such as postcode, date of birth

• Your colour history & information regarding the condition of your hair

• Your service history

• Other information relevant to customer surveys and competitions

The above information is collected in order to provide a high level of service to our clients, which is particularly relevant for all information collected about your colour and condition of your hair.

We may also use this information for promotional purposes to send you information about special offers, new products and other news that you may find interesting.

Please note that if at any time you wish to opt out of receiving promotional mail, e-mails or SMS, you can do so via an “unsubscribe” link or send us an email at admin@mauricemeade.com.au.

Returns & Refunds Policy

Services

It is of our highest priority to ensure that you are satisfied with your Maurice Meade experience, and leave our salons looking and feeling your best. If for any reason you are unsatisfied with the service you have been provided at Maurice Meade, please either contact the salon you visited directly, or contact head office at admin@mauricemeade.com.au.

If there is something not quite right with your cut or colour, we request the opportunity to correct this for you free of charge. We kindly ask that any cut or colour corrections be completed within 10 days. Please note that if you have visited another salon or attempted to correct your hair yourself before returning to a Maurice Meade salon, we may not be able to offer a cut or colour correction.

Due care and skill is always provided in order to deliver exceptional service in all Maurice Meade salons, and we generally do not provide refunds on services.

Products

If for any reason you are unhappy with a product you have purchased at a Maurice Meade salon, please contact us to exchange the item within 14 days. Please note that we do not offer refunds or exchanges on items due to a change of mind, or if they have been opened or used (except if item is faulty).

If you receive an item that you believe it damaged or faulty, please return to the salon where you made your purchase to receive an exchange within 14 days.

Electronic items such as styling tools may need to be replaced or repaired directly through the manufacturer.

Any item or product given as a gift with purchase (including bonus gifts provided with our gift voucher packages) is unable to be returned or exchanged, unless the item is damaged or faulty on arrival. If this occurs, please return to the salon where you made your purchase, or contact admin@mauricemeade.com.au for any online purchases.

We do not provide refunds on gift voucher purchases.

Online Purchase Policy

All online purchases have the same returns and refunds policy as our in salon retail products. Clients must return products at their own cost and must first contact our office prior to posting any items back.

email admin@mauricemeade.com.au for any returns questions.

There are 3 options for receiving your purchased product/’s.

  1. Collection from chosen salon. You must specify which salon you would like to collect your product from in your purchase order, if you don’t we will contact you via the provided contact details. If these details are incorrect we will do our best to get in contact with you. The salon will hold your chosen product for 3 days, if you do not collect within this time period we cannot guarantee the stock will be available within the salon and you may have to wait until a new order arrives.
  2. Delivery to premises ‘paid. We will post your purchase using Australia
    Post standard postage parcel. We will provide you with a tracking number on the parcel. We cannot guarantee postage times nor where they will leave the parcel. We will do our best to assist you with shipping concerns but inquiries may be directed to Australia post.
  3. Free Shipping – Free shipping is made available to those who spend over a certain amount, however certain products may be excluded if delivery is specialised. Free shipping may be implemented, taken down or changed at any point under Maurice Meade’s discretion. Free shipping must be selected at the checkout by the purchaser. If you do not select free shipping Maurice Meade will not refund you for shipping.